ONAKAYA Restaurant restaurant japonais à Nice

Bonjour Jean-Philippe; Un grand merci pour votre message et pour votre fidélité au fil des années. Nous sommes heureux de savoir que la cuisine, le service, le cadre et l’attention portée aux détails continuent de vous satisfaire. Votre confiance est une belle récompense pour toute l’équipe. Au plaisir de vous retrouver très bientôt chez Onakaya. Restaurant Onakaya

We are sorry that you experienced the situation this way, but we would like to clarify one important point regarding your review. You arrived approximately 20 minutes before your reservation time. As your table was not yet available, our manager simply asked you to return at the scheduled time. The tables you saw available were intended for parties of four. Had we been able to seat you earlier, we would of course have been happy to do so. We completely understand that this may have been frustrating. Our guests are absolutely entitled to be disappointed or to express dissatisfaction with our service. This was not the reason we decided not to proceed with your reservation. However, during this interaction, the Portuguese term “putinha” was heard while referring to the manager who had just a…